TLNTConnect Terms of Service and End User License Agreement

These TLNTConnect Terms of Service and End User License Agreement govern access to and use of TLNTConnect by agencies, staff users, invited brand collaborators, creators, and any other authorized users. By creating an account, accepting an invitation, connecting a provider, accessing a workspace, or using TLNTConnect, you agree to these Terms.

If you use TLNTConnect on behalf of an agency, company, or other organization, you represent that you have authority to bind that organization. The organization is responsible for its workspace, users, connected providers, data, and payment obligations.

If a signed order form, subscription agreement, data processing agreement, or other written agreement between TLNTConnect and your organization conflicts with these Terms, the signed agreement controls for that conflict.

TLNTConnect is an agency operating system for creator rosters, creator discovery, outreach, inbox visibility, campaigns, deliverables, brand collaboration, billing workflows, reporting, payments operations, and accounting sync.

The service includes agency workspaces, staff accounts, brand and creator portal access, public share links, provider integrations, billing and invoice workflows, and other product areas that TLNTConnect makes available from time to time.

TLNTConnect is an operational system. Unless a separate written agreement says otherwise, TLNTConnect is not an electronic signature platform, law firm, accountant, tax advisor, payroll provider, talent agency, broker-dealer, or payment processor.

Each agency workspace is tenant-scoped. Users may access only the workspace, portal, public link, or room they are authorized to access. Workspace owners and admins are responsible for inviting users, assigning roles, revoking access, managing connected providers, and ensuring that workspace users are authorized to act for the agency.

You must provide accurate account information, keep credentials secure, and promptly notify TLNTConnect if you suspect unauthorized access. You are responsible for actions taken through your account, except to the extent caused by TLNTConnect's breach of these Terms.

Invited brand and creator users may receive free collaboration access to a specific portal, link, room, invoice, campaign, or list. That access does not create a paid brand subscription unless a separate agreement says so.

Subject to these Terms, TLNTConnect grants each authorized user a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use TLNTConnect for the internal business purposes of the agency or invited collaboration for which access was granted.

You may not copy, modify, reverse engineer, resell, lease, sublicense, scrape, benchmark for competitive purposes, interfere with, or build a competing service using TLNTConnect except as allowed by law or a written agreement with TLNTConnect.

All rights not expressly granted are reserved by TLNTConnect and its licensors.

Customer Data means information submitted to, uploaded to, created in, imported into, or synced with TLNTConnect by or for a customer, including agency workspace data, creator data, brand data, campaign data, invoice data, files, comments, messages, connected provider data, and QuickBooks Online Data.

Customers retain ownership of their Customer Data. Customers grant TLNTConnect the rights needed to host, process, transmit, display, secure, back up, analyze, and otherwise use Customer Data to provide, support, maintain, protect, and improve TLNTConnect.

Customers are responsible for having all rights, notices, consents, permissions, and lawful bases required to submit Customer Data to TLNTConnect and to authorize TLNTConnect to process it. This includes creator data, brand contact data, email data, invoice data, social platform data, QuickBooks Online Data, and data shared through public links or portals.

TLNTConnect may use aggregated or de-identified information to operate and improve the service, provided the information is not intended to identify a particular customer, agency, creator, brand, QuickBooks company, or individual.

An agency admin may authorize TLNTConnect to connect to the agency's QuickBooks Online company through Intuit's OAuth flow. TLNTConnect uses that authorization to access QuickBooks Online only for agency-directed accounting workflows, such as invoice preview, customer matching, invoice creation, invoice linking, payment-status reconciliation, sync logging, and connection health.

QuickBooks Online Data may include the connected realm ID, company identifiers, customers, items, accounts, tax settings, invoices, invoice line items, invoice balances, invoice status, payments, payment status, transaction IDs, sync tokens, provider URLs, and sync error metadata.

TLNTConnect does not use QuickBooks Online Data for advertising, credit eligibility, consumer reporting, unrelated data brokerage, or resale. TLNTConnect does not sell QuickBooks Online Data.

Agency admins can disconnect QuickBooks Online from TLNTConnect. After disconnection, TLNTConnect stops new QuickBooks Online API access for that connection after authorization is revoked, although historical invoice references, sync logs, audit events, and accounting records may be retained where needed for operational integrity, legal compliance, security, or dispute resolution.

QuickBooks and Intuit are third-party services. TLNTConnect is not affiliated with, endorsed by, or sponsored by Intuit, and Intuit is not responsible for TLNTConnect's support and maintenance, customer support, uptime, data handling outside Intuit systems, or these Terms.

TLNTConnect may allow agencies to share lists, campaign reports, invoices, media kits, creator portal invitations, brand collaboration rooms, and other records through tokenized links or authenticated portal access.

Agencies are responsible for deciding what to share, with whom to share it, when to revoke access, and whether shared materials contain confidential or sensitive information. TLNTConnect may enforce technical access controls, but those controls do not replace agency judgment about what should be shared.

Public and invited collaboration surfaces are designed to expose a client-safe subset of agency data. Internal staff-only data, margin data, payout notes, provider credentials, and other private operational records should not be shared outside the intended staff surfaces.

TLNTConnect may support subscription billing, usage billing, invoice payment links, agency merchant onboarding, creator payout workflows, and payment reconciliation through supported payment processors and merchant-service providers.

Payment providers, card networks, banks, and merchant-service providers may have separate terms that apply to payments, merchant accounts, onboarding, disputes, chargebacks, settlement, and payouts. TLNTConnect is not responsible for provider decisions, bank delays, chargebacks, payment reversals, processor downtime, or information submitted directly to a payment provider.

Unless a separate written agreement says otherwise, TLNTConnect does not store raw card numbers, raw bank account numbers, SSNs, tax IDs, KYC documents, or full payment credentials.

You may not use TLNTConnect to violate law, infringe rights, send unlawful spam, transmit malware, scrape provider systems outside authorized product features, interfere with service operation, bypass access controls, misrepresent identity, upload data you do not have authority to use, or attempt to access another tenant's workspace or provider data.

You may not use TLNTConnect or connected provider data for consumer credit decisions, employment eligibility decisions, housing eligibility decisions, insurance eligibility decisions, unlawful surveillance, or any purpose requiring a regulated credit report unless TLNTConnect has expressly agreed in writing.

You may not submit secrets, raw provider credentials, payment card numbers, raw bank details, tax IDs, passwords, or highly sensitive personal data into free-text notes, comments, messages, or fields that are not designed for that data.

TLNTConnect integrates with third-party services such as authentication providers, hosting providers, database providers, email delivery providers, social and creator data providers, inbox providers, payment providers, QuickBooks Online, and other tools selected or authorized by customers.

Third-party services are governed by their own terms and privacy practices. TLNTConnect is not responsible for third-party service availability, changes, data errors, rate limits, pricing, provider review decisions, authorization revocation, or provider-side outages.

TLNTConnect may include AI-assisted workflows, enrichment workflows, provider syncs, recommendations, scoring, summaries, drafts, or operational suggestions. These features are tools to support user review and decision-making; they do not replace agency judgment.

You are responsible for reviewing outputs before relying on them, sending them, publishing them, or using them in a commercial workflow. TLNTConnect may limit, change, or disable AI-assisted or provider-backed features to control cost, security, quality, or compliance risk.

Each party may receive non-public information from the other. The receiving party must use reasonable care to protect confidential information and may use it only to perform under these Terms, comply with law, or exercise rights expressly permitted by these Terms.

TLNTConnect maintains administrative, technical, and organizational controls designed to protect Customer Data. Customers remain responsible for their users, devices, passwords, browser sessions, account configuration, connected providers, public links, and data-sharing decisions.

TLNTConnect, the TLNTConnect name, product design, software, workflows, interfaces, documentation, and related intellectual property belong to TLNTConnect or its licensors. Customer Data belongs to the customer or its applicable rights holders.

If you provide suggestions, ideas, feedback, or requests about TLNTConnect, you grant TLNTConnect a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation.

Paid plans, usage fees, provider-credit limits, billing periods, renewal terms, and payment obligations are set in the applicable order form, checkout flow, pricing page, invoice, or written agreement. Fees are non-refundable except as required by law or expressly stated in a written agreement.

Customers are responsible for taxes, duties, levies, and similar charges associated with their purchase and use of TLNTConnect, excluding taxes based on TLNTConnect's net income.

TLNTConnect, not Intuit or any other connected provider, is responsible for support and maintenance of TLNTConnect. Support is available through support@tlntconnect.com or another support channel designated in the service or a written agreement.

TLNTConnect may update, improve, suspend, remove, or discontinue features from time to time. If TLNTConnect materially discontinues a paid core service, TLNTConnect will use reasonable efforts to provide notice and, where practical, allow customers to export Customer Data in a reasonable format.

TLNTConnect may suspend or terminate access if a customer fails to pay, violates these Terms, creates security risk, violates law, misuses connected provider data, threatens service integrity, or uses TLNTConnect in a way that could harm TLNTConnect, another tenant, a provider, or the public.

Customers may stop using TLNTConnect or terminate according to the applicable order form or subscription terms. Termination does not relieve payment obligations accrued before termination.

After termination, TLNTConnect may delete or disable access to Customer Data after a reasonable period unless retention is required for legal, accounting, tax, audit, security, fraud-prevention, backup, or dispute-resolution purposes. Customers should export needed data before termination whenever possible.

TLNTConnect is provided on an as-is and as-available basis except as expressly stated in a signed written agreement. TLNTConnect disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, and accuracy of third-party provider data to the maximum extent permitted by law.

Provider data, enrichment data, AI-assisted outputs, public-profile data, payment status, and QuickBooks sync results may contain delays, omissions, provider-side errors, or stale information. Users must review important commercial, legal, tax, accounting, and payment decisions independently.

To the maximum extent permitted by law, TLNTConnect will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, revenue, goodwill, or business opportunity.

To the maximum extent permitted by law, TLNTConnect's aggregate liability for all claims arising out of or relating to the service or these Terms will not exceed the amounts paid by the customer to TLNTConnect for the service in the twelve months before the event giving rise to liability, or one hundred dollars if no amounts were paid.

Customers will defend and indemnify TLNTConnect from claims, damages, liabilities, costs, and expenses arising from Customer Data, customer instructions, unauthorized use of the service, violation of these Terms, violation of law, infringement by Customer Data, or disputes between an agency and its brands, creators, managers, employees, contractors, or payment recipients.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules, unless a signed written agreement states otherwise. The parties will bring disputes in the state or federal courts located in Delaware unless a signed written agreement states otherwise.

TLNTConnect may update these Terms from time to time. Material changes will be communicated through the service, email, or another reasonable method. Continued use after the effective date of updated Terms means acceptance of the updated Terms.

For legal notices, contact legal@tlntconnect.com. For support, contact support@tlntconnect.com. For privacy or data deletion requests, contact privacy@tlntconnect.com.