TLNTConnect Privacy Policy

This Privacy Policy explains how TLNTConnect collects, uses, stores, shares, and deletes information when agencies, staff users, creators, brands, invited collaborators, and public-share visitors use TLNTConnect.

This policy covers the TLNTConnect application, agency workspaces, public share links, creator and brand portal features, connected provider integrations, and QuickBooks Online accounting workflows.

Account and workspace information: names, email addresses, account identifiers, agency names, team roles, invitation status, authentication metadata, workspace settings, branding settings, and support requests.

Agency operations data: creator roster data, social handles, platform URLs, audience and engagement metrics, notes, tags, brand contacts, campaign records, deliverables, tasks, files, comments, decisions, list feedback, and activity events.

Commercial and billing data: invoices, line items, payment state, payout workflow state, agency fee configuration, subscription and entitlement state, tax and accounting configuration, and provider transaction identifiers. TLNTConnect stores money amounts in integer cents where applicable.

Technical data: IP-derived security signals, device and browser metadata, request logs, error traces, audit logs, provider sync events, webhook events, and usage events needed to operate, secure, debug, and improve the service.

When an authorized agency admin connects a QuickBooks Online company, TLNTConnect receives an OAuth authorization from Intuit and stores the connected QuickBooks realm ID, connection status, token metadata, sync settings, and sync event history needed to operate the accounting integration.

Depending on the features the agency uses, TLNTConnect may read or write QuickBooks Online company and accounting data such as company identifiers, customers, customer display names and contact details, items, accounts, tax settings, invoices, invoice numbers, invoice line items, invoice balances, invoice status, payments, payment status, transaction IDs, sync tokens, and error metadata returned by QuickBooks Online.

TLNTConnect uses QuickBooks Online Data to preview, create, link, update, and reconcile invoices and related payment status between TLNTConnect and QuickBooks Online. TLNTConnect does not use QuickBooks Online Data for advertising, credit eligibility, consumer reporting, or unrelated data brokerage.

We do not sell QuickBooks data. We do not publish or share identifiable QuickBooks Online Data with third parties except as needed to provide TLNTConnect, process agency-directed support, comply with law, protect the service, or use contracted infrastructure providers that are bound to protect the data.

For staff Gmail features, TLNTConnect may request Google OAuth access through Nylas Hosted OAuth or another configured provider path. Gmail data may include mailbox identifiers, email addresses, message metadata, snippets, body text, headers, participants, provider message and thread identifiers, attachment metadata, send status, and provider event metadata needed for shared inbox, assignments, reply attribution, and user-initiated sending.

For creator-authorized social analytics, TLNTConnect may request platform data such as channel identifiers, profile details, content metadata, audience analytics, video or post performance, and connection status when the creator or agency authorizes that connection.

Provider data is used only for the feature the user authorizes or configures. TLNTConnect's use and transfer of Google user data is limited to providing and improving user-facing features that the user has requested, consistent with the Google API Services User Data Policy, including the Google Limited Use requirements. Current Google OAuth scopes may include gmail.readonly, gmail.send, userinfo.email, youtube.readonly, and yt-analytics.readonly depending on the feature authorized. Provider data is not sold, transferred to data brokers, used for advertising, or used to train generalized AI models.

We use information to provide and improve TLNTConnect features, including roster management, creator discovery, list sharing, brand collaboration rooms, campaign tracking, deliverable review, inbox visibility, outreach, billing workflows, accounting sync, notifications, reporting, support, security, debugging, and abuse prevention.

We use operational and technical information to maintain tenant isolation, enforce role-based access, prevent unauthorized access, troubleshoot provider sync failures, detect abuse, measure reliability, and improve product performance.

We may use aggregated or de-identified information to understand product usage and improve TLNTConnect, but we do not use it in a way intended to identify a particular agency, creator, brand, QuickBooks company, or individual.

Within TLNTConnect, information is shared according to workspace membership, role, portal access, and token-scoped public links. Agency staff surfaces can include internal operational data. Public brand, creator, media-kit, report, billing, and share surfaces expose only the intended client-safe subset.

We share information with service providers that host infrastructure, store data, authenticate users, deliver email, operate provider integrations, process payments, monitor security, provide support tooling, and help us maintain the service. These providers are permitted to process information only to provide services to TLNTConnect or comply with law.

We may disclose information when required by law, to enforce agreements, protect TLNTConnect or users, investigate abuse, prevent fraud, respond to legal process, or complete a merger, acquisition, financing, or sale of assets with appropriate data protections.

TLNTConnect stores workspace data in tenant-scoped systems and applies application-layer agency checks, role checks, token checks, audit logs, and provider-scoped access controls. Sensitive provider tokens are encrypted or handled by the relevant provider where supported and are not returned to the browser.

QuickBooks OAuth tokens, provider tokens, service-role credentials, payment credentials, and webhook secrets are treated as sensitive secrets. TLNTConnect does not intentionally log credentials, raw payment card numbers, raw bank account numbers, tax IDs, or KYC documents.

No internet service can guarantee perfect security, but TLNTConnect uses technical and organizational controls designed to protect information from unauthorized access, disclosure, alteration, and destruction.

We retain workspace information for as long as needed to provide TLNTConnect, maintain security and audit history, support accounting and billing records, comply with legal obligations, resolve disputes, and enforce agreements.

When an agency disconnects QuickBooks Online, TLNTConnect revokes or invalidates the authorization where supported, deactivates the local connection, and stops new QuickBooks Online API access for that connection. TLNTConnect may retain historical invoice references, sync events, audit records, and accounting records where needed for operational integrity, legal compliance, security, or dispute resolution.

Users may request export, correction, or deletion of workspace data, connected-provider data, or account data by contacting privacy@tlntconnect.com from an email address associated with the relevant workspace. Workspace owners can also request removal of an agency workspace, team member, creator record, brand record, connected account, imported provider data, or public share link.

When a deletion request covers staff Gmail data, TLNTConnect will revoke the applicable grant where supported, deactivate and redact the local provider connection record, delete locally stored Gmail message content, remove headers, participants, provider identifiers, raw provider metadata, and attachment metadata from synced message/thread rows, and remove queued provider events and sync jobs unless retention is required for security, fraud prevention, billing, or legal obligations.

Agency admins can manage team access, revoke invitations, remove collaborators, disable public links, disconnect provider integrations, and request deletion or export of agency data.

QuickBooks Online admins can disconnect TLNTConnect from inside TLNTConnect or from QuickBooks Online. Disconnecting stops new data service calls after authorization is revoked, although prior accounting records and audit events may remain as described in this policy.

Brand and creator portal users can use only the rooms, links, or portal records made available to them. They may ask the inviting agency or TLNTConnect to remove access or delete information associated with their account where legally and operationally available.

TLNTConnect is intended for business use by agencies, brands, creators, and invited collaborators. It is not directed to children under 16, and we do not knowingly collect personal information from children under 16.

TLNTConnect may process and store information in the United States and other countries where TLNTConnect or its service providers operate. Where required, we use appropriate contractual and technical safeguards for cross-border processing.

We may update this Privacy Policy from time to time. If we make material changes, we will update the effective date and provide notice through the service, email, or another reasonable method.

For privacy requests, QuickBooks Online Data questions, Google user data questions, or deletion requests, contact privacy@tlntconnect.com.

For security concerns, contact security@tlntconnect.com. For general support, contact support@tlntconnect.com.